Delete your Petico account

In the app. Settings → Delete account. It cannot be undone.

By email. Email privacy@petico.pet and ask us to delete your account. We answer within one month. We may need to confirm the request comes from the account holder.

What is deleted

Your account with our authentication provider is deleted.
Pets you own that have a co-owner pass to a co-owner, with their history. Pets without a co-owner are deleted together with everything recorded for them.
Foods you added are handed over or copied where another owner still uses them, and deleted otherwise.
Your name, email address, avatar and active device are removed from your account record.
Your access to other people's pets, your pending invitations, your devices (including push tokens) and your feeding assignments are deleted.
Your name is removed from activity feed entries.
Your subscription records, and any plan we gave you ourselves, are deleted from our servers. Apple keeps its own purchase records.
If you used Sign in with Apple, Petico's access to your Apple ID is revoked.

What stays, without your name, email or avatar

A de-identified account record, which still holds your sex setting and notification settings, so that records other people rely on stay consistent.
On pets that passed to a co-owner: the entries you made (for example who fed or walked), your walk assignments and the record that you created them, linked to the de-identified record rather than to your name.
Your map spots and reviews stay visible to map users, with their text and stars, but without your name or avatar. Reports you made and people you blocked also stay.
Technical rate-limit records.
Copies in database backups, until the backups expire after 30 days.

What only you can do

Cancel your subscription in Apple's settings. Deleting your Petico account does not cancel it, and Apple will keep charging until you do. It cannot be moved to a new Petico account afterwards; ask Apple for a refund if you want one.
If Petico still appears in the Sign in with Apple list in your Apple ID settings, you can remove it there.

Full details: Privacy Policy